Media Mortar Agency Pty Ltd ABN 72 660 519 460

Protecting personal information and privacy has always been important to us at Media Mortar. Amendments to Australia’s Privacy Act 1988 (Cth) (“Privacy Act”) introduced Australian Privacy Principles (APP) to replace the National Privacy Principles in March 2014. These Privacy Principles are to ensure that your personal information is handled in an open and transparent way.

This is a summary of Media Mortar’s policy on the management, integrity, security, collection, disclosure of and access to the personal information of clients. We recommend that you take the time to read this policy and retain a copy for future reference.

Personal Information collected and disclosed by Media Mortar Agency Pty Ltd

Information	Purpose of collection and disclosure of personal information and how we protect that personal information
Contact details including: name, address, occupation, work contact details including your email address; and personal contact details such as your phone number in person, over the telephone, or by email in order to undertake our daily business and administrative operations.	Personal information is collected for: Identification; to provide the marketing services that you request; to do all things necessary to administer those services; to develop, manage and improve those services. This information is collected either directly from you, as authorised by you, as is required for our reasonable business purposes. Where it is unreasonable or impractical to collect the information directly from you, we may collect that information from other persons that we deal with you’re your colleagues. When your personal information is provided to us by other people including colleagues and where it is reasonable to assume you would not already know or expect us to have the information, we will take reasonable steps to inform you that we have received your personal information. We may disclose your personal information to third parties including: Employees of Media Mortar, organisations and contractors that may be used to provide you with requested services. If you default in payment of monies owed to us; we will share your details with relevant debt collection third parties. You may choose not to provide some of your personal details however this may limit us providing our services to you.
Unsolicited or sensitive information	We may sometimes collect sensitive information. Sensitive information is only collected if the information is reasonably necessary for the purpose of performing our functions and activities. When we collect sensitive information we will collect it directly from you or with your consent unless we are otherwise entitled to do so. We will destroy unsolicited information, whether sensitive or otherwise, unless it is necessary for the reasonable purposes of our business.
Anonymity or pseudonymity	Where it is lawful and practicable to do so, you may undertake business with us without providing personal information.
Collection of personal information online	We use “cookies” on our website to track details about your use of our website to help us improve the functionality of our website. You can read more about how Google uses data sent from our website by visiting How Google uses data when you use our partners’ sites or apps
Remarketing	We use remarketing services, such as Google AdWords and Meta Remarketing. Remarketing services will display ads to you based on what parts of the Media Mortar website you have viewed by placing a cookie on your web browser. If you do not wish to see ads from Media Mortar you can opt out in several ways: Opt out of Google’s use of cookies by visiting Google’s Ads Settings. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Marketing

Media Mortar does not disclose any personal or contact information (including email or postal address) to third parties for the purposes of allowing them to market products to clients.

Where you have consented, or where Media Mortar has a business relationship with you, we may send you marketing updates, updates about Media Mortar itself, information about events, or other communications. You may opt out of these communications at any time by contacting the email below. 

Payment default

If you default in the payment of any fees or charges to Media Mortar, we may give information about you to:

• a CRB to list your default in the CRB’s records. That information may then be shared by the CRB with other credit providers for credit assessment and other purposes;
• a debt collection agency to assist us to collect the payment owed to Media Mortar by you.

Security and Access of your Private Information

Media Mortar endeavors to make sure the information we collect is accurate, complete and up to date. We shall take reasonable steps to protect personal information from misuse and loss and from unauthorised access, modification or disclosure

Destruction of Information

Media Mortar will destroy personal information upon your request (by telephone and/or by e-mail) or when the personal information is no longer required. The exception to this is if the personal information is required in order to fulfil the purpose of this organisation or is required to be maintained and/or stored in accordance with the law

Your access

You may request access to your personal information we hold about you at any time.

Correction of personal information

We take all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.

To help ensure the accuracy of the personal information we hold about you, please inform your account manager or privacy offer (hello@mediamortar.com.au), if any of the following occurs

• You become aware of any errors in the personal information we hold about you; or
• There are any changes to your personal information, such as changes to your name, address or other contact details.

Please allow 30 days for amendment of our records.

Contact for Further Information or Complaints

If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact Media Mortar via e-mail hello@mediamortar.com.au. Media Mortar will respond to the complaint within 7 days of receipt and will take all reasonable steps to make a decision as to the complaint within 20 days of the receipt of the complaint.

If you are not satisfied with the way in which we handle your enquiry, you can call the Office of the Australian Information Commissioner on 1300 363 992 or make a complaint to the Information Commissioner on the OAIC website at http://www.oaic.gov.au/.

Consent

You hereby agree and consent to the contents of the collection, use and disclosure of your personal information. In the event that you do not wish to agree or consent to any of the above use, collection and disclosure of your personal information by Media Mortar, Media Mortar warrants that any request by you to withdraw your consent or agreement shall be deemed as confirmation by you to cease any and/or all collection use and disclosure of your personal information. Request (by e-mail) can be made by you to Media Mortar.

Changes to this Policy

This is our current privacy policy outlining our personal information management practices. It replaces our previously published privacy policy. From time to time we may need to vary this policy. If we do so, an updated version will be posted on our website and shall apply to all the information held by us at the time.